For any watch purchased from Onaro online we offer a 14-day returns window in which you can return it and exchange it for another watch or receive a full refund.
This is subject for a few conditions that must be met in order for the return to be valid.
1. Condition and Accessories: The watch you return must be in the same pristine condition as when it was initially received, with all original accessories, paperwork, and warranty cards included. While trying on the watch, we ask you to be careful not to cause any marks or scratches on the watch or its strap.
2. Returns Tag: If the watch arrived with a returns tag, it must remain intact and unaltered when you send it back
3. Protective Stickers: Ensure that any protective stickers on the watch remain in place and are not removed.
In the event that the returned watch exhibits signs of damage, such as marks, scratches, or removed stickers, you may be subject to a fee of up to 25% of the original sales price, contingent upon the condition of the returned watch.
In regards to in-store purchases, we do not offer refunds. However, if you return the watch within the 14 day period, we will give you the option to exchange your watch or we can give you a credit note for the value of the watch, subject to the conditions outlined above with regards to the condition.
Please adhere to these guidelines to ensure a hassle-free return or exchange process. Should you have any additional questions or require further assistance regarding returns, don't hesitate to reach out to us.